Customers have rights
With the new year looming on the horizon, it's a good time to reassess. Retailers will be experiencing the post-holiday slump and doing everything they can to make it through till spring.
Everyone knows the old saying, "The customer is always right." Here are some other customers' rights that business owners and employees may overlook:
1. Customers have the right to be treated as if they were paying your salaries — because they are.
2. Customers have the right to expect a top quality product, delivered in a timely manner and at a fair price. They have the right to have those expectations met every time they enter your establishment.
3. Customers have the right to be served by well-trained, courteous employees in every department of your business.
4. Customers have the right to complain, and to have their complaints acted upon promptly and fairly.
5. Customers have the right to expect extra effort by all personnel.
6. Customers have the right to expect never to hear "It's not my department."
7. Customers have the right to expect never to hear "I don't know." Instead, they should hear "I don't know but I'll find out for you."
8. Customers have the right to expect honesty and integrity at all levels of your organization, and to expect the highest standards of professionalism at all times.
9. Customers have the right to expect from everyone in your organization sincere appreciation for business already given — as well as business yet to come — and to be treated in a manner that makes appreciation obvious.
10. Customers have the right to find every employee in your business easy to do business with and to find employees easily accessible to them.
It's a new year and a good time to start improving customer service.
